Product Support Specialist - ref. c52231903

This position offers a contract to hire employment opportunity.

• Provide help desk support for customers, ensuring positive experiences to build loyalty to our brands.
• Research and test 3rd party devices for compatibility with our products.
• Support customers and internal staff on connectivity devices and 3rd party devices.
• Handle customer and consumer calls and emails professionally, ensuring appropriate responsiveness to customer requests and issues.
• Troubleshoot software and hardware issues, and announce system outages.
• Perform basic system administration and provide in-depth assistance on supported software applications.
• Input all calls into call tracking software and manage incident escalations and crisis calls.
• Collect and relay software information, technical problems, and suggestions for improvement to appropriate department managers.
• Liaise with other departments to keep abreast of software development, support materials, and new enhancements of help desk operations. • Proven experience in a Product Support Specialist role or similar
• Exceptional customer service and customer support skills
• Familiarity with application support and troubleshooting
• Prior experience in a call center customer service environment
• Excellent problem-solving abilities and a detail-oriented mindset
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Proficiency in using various software and applications relevant to the role
• Demonstrated ability to manage multiple tasks and priorities
• Commitment to continuous learning and growth in the role.