Customer Service Representative - Robert Half

We are in the financial services industry, and we are actively seeking a Customer Service Representative. This role revolves around managing customer relations and data entry tasks. The workplace offers a short term contract employment opportunity.

Responsibilities:

• Address and resolve customer inquiries in a timely and efficient manner
• Accurately process customer credit applications
• Handle both inbound and outbound customer service calls
• Maintain and update customer credit records with high accuracy
• Utilize Microsoft Excel and Word for data entry and documentation
• Manage and assign projects according to the schedule
• Coordinate with customers through email correspondence
• Maintain a high level of customer service in a call center environment
• Schedule appointments and order entries as needed
• Proficiency in answering inbound calls to address customer inquiries and resolve issues.
• Experience in providing call center customer service in a financial services environment.
• Strong customer service skills with a focus on customer satisfaction and relationship building.
• Accurate and efficient data entry skills to update and maintain customer information.
• Ability to manage email correspondence professionally and promptly.
• Expertise in handling both inbound and outbound calls to meet customer service objectives.
• Proficiency in using Microsoft Excel for data analysis and reporting.
• Familiarity with Microsoft Word for document creation and editing.
• Experience in order entry, ensuring all customer orders are accurately and promptly processed.
• Ability to schedule appointments effectively, balancing customer needs and operational efficiency.