[ref. z59135001] Network Operations Center Analyst II
About Latham & Watkins:
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service.We are driven by our core values: respect, innovation, and collaboration.
About the Role:
The Network Operations Center (NOC) Analyst II is an integral part of Latham’s Technology team This role will be responsible for continuously monitoring the performance and health of the firm’s technology infrastructure such as databases, network devices, virtualization, storage, compute.The NOC serve as the first line of defense against infrastructure disruptions and failures or detect anomalies to either take steps to prevent problems or quickly resolve issues as they emerge. This role will be located in our Las Vegas office.
Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications:
Key responsibilities include:
- Working closely with members of the Platform Service Operations team to provide efficient procedures and communications to streamline processes and satisfy various department needs for issue remediation
- Assisting the supervisor and core infrastructure and business technology teams to create regular performance and system capacity reports for regular updates to senior management on system capacity for budgeting and forecasting
- Identifying and recommending opportunities for Continual Service Improvement for key services alongside Event, Problem, Incident, and Change Management, and NOC best practice activities
- Initiating maintenance and troubleshooting by responding to alerts, investigating issues, and analyzing data to escalate problems. Handles Helpdesk escalations, managing scheduled maintenance, and monitoring for system issues. Updating tickets promptly, logging resolutions and recommendations
- Operating numerous vendors, windows, network, and monitoring toolsets to provide stakeholders the information necessary to ensure the firm’s network, applications and IT services are healthy and available
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We’d love to hear from you if you:
- Display excellent organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines
- Possess well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
- Exhibit strong analytical skills, including effectively defining problems and identifying solutions
And have:
- A bachelor’s degree or equivalent in Information Technology or a related field
- Certification(s) in one or more: ITIL, Azure, AWS, Microsoft, CompTIA, Cisco preferred
- A minimum of five (5) years' experience in helpdesk, NOC or IT support role required
Benefits & Additional Information:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional Development programs
- Employee discounts
- And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department.Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.
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Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.