User Support Technician | ECS Electrical Cable Supply Ltd - Head Office

You can learn more about us here: [ECS About Us](http://www.ecswire.com/en-us/About).

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015 certified.

• Hire and retain the most qualified individuals.
• Ensure continuous training for all employees.
• Create a safe, satisfying and rewarding environment for our employees by encouraging initiative, teamwork and pride in the achievement of our business objectives.
• Create consistent, sustainable and profitable growth through customer, vendor and employee relationships built on service excellence, honesty and integrity.
• Develop enhanced customer services throughout advancements.

The successful candidate will play a vital role in ensuring the ECS employees can receive prompt support and assistance with their software and hardware related issues.

Job Responsibilities:

• Support and troubleshoot the RingCentral Phone System by responding to and resolving technical issues to ensure smooth communication flow.
• Provide user support for Salesforce, assisting with performance and access issues while troubleshooting bugs and addressing any system-related problems.

• Assist with application updates and software troubleshooting, ensuring system stability and resolving issues with installations and configurations.
• Create IT instructions and guidelines via SharePoint to aid users in navigating systems and provide clear troubleshooting procedures.
• Manage IT equipment purchasing and vendor relations, ensuring systems are set up efficiently for testing and general operations.

• Monitor and maintain overall IT infrastructure, providing day-to-day technical support and identifying potential issues before they escalate.
• Document IT processes and policies, including troubleshooting steps and system configurations, ensuring accurate records for future reference.
• Participate in warehouse activities and support cycle counts as required, assisting with technical aspects of inventory management systems.

Required Qualifications and Experience:

• Excellent verbal and written communication skills in English
• Two year minimum direct experience as an end-user support technician
• Profiency in Microsoft Word, Outlook, Excel, and Teams is a must
• Strong knowledge of Windows and macOS operating systems
• Experience with troubleshooting hardware issues (e.g., desktops, laptops, printers, mobile devices)
• Ability to work independently and manage multiple priorities
• Experience with RingCentral and Salesforce is an asset
• Being an unbiased person who values diversity, inclusion and equality.
• Enthusiastic, with a cheerful outlook and the ability to perform as a collaborator.
• Outstanding interpersonal/communication skills, adaptable and with excellent problem-solving capabilities.
• A bachelor’s degree in computer science or equivalent is required.
• Relevant IT support certification is an asset.

What ECS Offers:

• Comprehensive Dental Care
• Extended Health Care
• Vision Care
• RRSP with employer match after one year
• On-site parking
• Employee Assistance Program

This job is Full-Time with a salary range of $65,000.00 to $70,000.