Security Operations Manager

Company Overview/Benefits:

They will also have local knowledge of the region, market, and all sites within OM’s Regional Operationscoverage area.

In addition, we offer medical, dental, and vision coverage and 401K (company match).

Benefits:

• 401(k)
• Health insurance
• Dental Insurance
• Vision insurance
• Career Advancement
• Training and Professional Development
• Competitive Compensation
• Recognition and Reward Programs
• Professional/Friendly Staff and Site Management

In addition, we offer competitive pay rates and paid training sessions conducted by our highly skilled team of professionals.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

Responsibilities:

The Operations Manager will also assist in staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime, and several other operational responsibilities involving Logistics and Human Resources.

This position reports to the District Managers (DM).

• Assist in completing field-supplied job set-up forms resulting in verified job numbers.
• Complete schedules, including backup roster (WinTeam).
• Monitor SOs smartphone app clock-ins and clock-outs (eHub & Securitime).
• Camera monitoring to ensure compliance and safety.
• Camera functionality audits with IT / Logistics.
• Fill shifts where the SO calls out last minute and update WinTeam.
• Schedule ad hoc / last-minute temporary sites when necessary and confirm coverage.
• Work with the HR recruiter and field management (RAM / DM) in the region to ensure all service needs are correctly being addressed, individuals are hired to fulfill all positions, and replacements are hired when needed.
• Work with Operational Analysts to report to RAM / DM client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise as client requirements change.
• Work with Intelligence Analysts to escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).
• Recommend operational improvements and efficiencies to your ROC manager
• Provide daily operations reports shifting Ops Analyst and Supervisor next.
• Work with Logistics and the local and regional teams to manage uniforms and equipment inventories.
• Receive and dispatch vehicle or equipment malfunctions notifications.
• Receive, record, and direct any guard, field complaint, or personnel issue (non-business hours).
• Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.
• Ensure Lighthouse & eHub are adequately utilized by SOs and Field Supervisors. Resolve use questions of these and other applications.
• Maintains current knowledge of site contract requirements., including SO training requirements.
• Maintain all SO’s availability, time worked, and client exclusion lists. Coordinates with field-based schedule architect.
• Report requests for time off, including vacation and personal leave requests to the guard’s immediate Supervisor and verify schedule impact, if any.

Job Posting Location : City: Livermore

Job Posting Location : State/Province: CA

Job Posting Location : Postal Code: 94551

Qualifications:

• Associate’s or bachelor’s degree preferred.
• Excellent communication skills; customer service experience is a plus
• Skilled multi-tasker
• Keen attention to detail
• Reliable transportation and proximity service area
• seven years of Supervisory and scheduling experience required
• Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Must have a Valid Driver's License

#IND

Min: USD $68,500.00/Hr.

Max: USD $75,000.00/Hr.