IT Support Specialist- 5512072

apartmentAccenture placeArlington calendar_month10/17/24

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The ideal candidate will be responsible for providing comprehensive technical support across various functions, including on-site support, executive VIP support, device imaging, hardware troubleshooting, and on-call assistance. This role requires a customer-focused professional with excellent communication skills and technical expertise.

Key Responsibilities:

Deliver on-site support to employees, ensuring timely resolution of hardware and software issues.
Provide dedicated VIP support to senior executives, handling high-priority issues with discretion and professionalism.
Manage the onboarding process for new employees by setting up devices, imaging computers, and configuring software.
Troubleshoot and resolve issues related to hardware devices, such as desktops, laptops, printers, and peripherals.
Maintain hardware inventory, document processes, and ensure proper asset management.
Offer on-call support during designated periods to address critical IT issues outside of business hours.
On-Site Lounge support – 8 Hours per Week
Executive VIP Support – 2 Hours per Week
Imaging/BackOffice Onboarding 20 Hours per Week
Break/Fix Hardware Device replacements 10 Hours per Week
On Call Support for 1 Week each month.

Role requires up to 60% onsite at client location

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