Charleys Restaurant General Manager

Overview:

Charleys Philly Steaks is seeking talented Restaurant General Managers who are passionate about guest service & want to make a positive impact in the lives of others!

What we offer:

• Semi-annual reviews, with opportunity for wage increase
• Advancement opportunities - WE CARE ABOUT YOUR GROWTH!
• FREE MEALS during shift, DISCOUNTS outside of work
• Good service industry hours (no late nights)
• Want to Give Back? – We Offer Community Service Opportunities

Benefits:

• Paid Time Off
• Health/Dental/Vision
• Paid Maternity Leave
• Life Insurance
• Short/Long Term Disability
• Tuition Reimbursement and Education Opportunities
• Healthy Activities Reimbursement

What we’re looking for:

• Excellent customer service – WE CARE ABOUT OUR GUESTS!
• Be a team player with a “can-do” attitude.
• Enthusiasm toward all assignments, take calculated risks.
• Willingness to grow as a leader! - Ready and willing to unlearn and relearn when reality challenges existing paradigms.

Responsibilities and Duties:

• Accountable for all daily operations of the food service operation.
• Train and develop team members - proactively seek out learning opportunities: books, mentorship, courses, experiences, and self-reflection.
• Demonstrate leadership and promote teamwork.
• Create an environment where team members are empowered and delighted, who in turn, delight our guests with genuine hospitality.
• Effectively address employee relations issues.
• Ensure inventory levels are properly maintained in order to increase sales volume and control inventory.
• Manage the cleaning and maintenance of food service equipment.
• Operate all assigned equipment safely and efficiently.
• Be directly responsible for all fund reconciliation and inventory audits.
• Prepare or supervise preparation of all required paperwork.
• Maintain safety and security of the restaurant and document any accidents or incidents that occur, when faced with hostility extend hospitality, nonetheless.
• Ensure that all personnel know and follow all company policies and procedures.

General Manager (GM) Requirements and Qualifications:

• 1 year of food service experience preferred.
• Ability to effectively lead in a fast-paced work environment.
• Able to move forward with incomplete information, does not need to wait “till everything is ready”.
• Take accountabilities, especially when things get tough. Always ask “what’s mine to own”. Admit mistakes and readily take actions to improve.
• Must be able to work a flexible shift, including nights, weekends and holidays.
• Strong leadership and interpersonal skills.
• Ability to communicate effectively with all levels of the organization.
• Ability to bend down, stoop low, and stand for at least 8 hours.
• Ability to properly lift, pull, and/or push up to 30 lbs.