Strategy Manager Song Commerce Strategy Manager - Retail / Travel

We are:

With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song.

You perform well in an agile, fast-paced working environment. You know how to balance being a leader with contributing to the collective efforts of the team.

You have energy and drive in abundance, along with personal resilience, a passion for serving clients, and a love of continual learning. You have a flair for breaking down processes into logical parts and constructing crystal-clear reasoning and analyses—an aptitude you use to decimate problems.

You have experience working with senior and executive-level client partners, facilitating workshops, developing business recommendations, and building business cases for new innovative solutions (e.g. AI / Gen-AI enabled capabilities). You know how to balance project delivery responsibilities of your team, as well as managing project progress up to internal and client leadership.

You also are:

• Passionate about helping clients solve complex growth and customer experience challenges, as well as supporting them through strategic transformations.
• Knowledgeable about the nuances of Retail industry broadly as well as digital and marketing organizations and are ready to apply your knowledge to help clients optimize and transform their sales and service solutions.
• Have a high-level understanding of how technology platforms and ecosystems fit into the digital world and how digital technology is changing business
• Get lost in researching the latest innovation in digital customer experience across all industries and thinking about how it might transform the retail industry in the future.
• Ready to dive deep into problem solving using creative and analytical thinking to transform challenges into opportunities.
• Energized by working in an agile, fast-paced environment and are at your best when collaborating with a team.
• Excellent communication (written and oral) and interpersonal skills, including compelling storytelling around insights, challenges, and solutions for an executive audience

The work:

As a Strategy Manager, you will apply your expertise in customer growth strategy and digital channel execution, and to define and enable front office growth strategies and approaches to help clients achieve top line growth objectives with a focus on demand generation and channel activation. You will deliver on engagements in the following areas:

• Able to understand client needs, support the development of proposed solutions, and deliver high-impact projects by partnering with clients to help them support and transform their sales organizations and advance their position in Retail.
• Build client relationships to sustain Accenture’s profile as a long-term trusted advisor and partner.
• Manage and coach junior team members while continuing to grow your own expertise to help Accenture maintain its thought leadership position.

• Design and execute large scale and complex transformation programs and strategy engagements including current state assessments, target state design, and operating model transformations.
• Implement business changes that drive industry-specific, functional, and digital operating model transformation.
• Deep understanding of digital channel metrics across web, mobile, and social commerce, with demonstrated success driving business value with data-led action.
• Comfort and functional knowledge of core technology enablers used by leading retailers and consumer goods companies. Ability to analyze potential solutions, understand fit for functional business needs, confidence to select the most relevant tools/techniques to meet business requirements.
• Ability to lead teams to execute analysis or delivered recommended solutions including business case development, process design, and capabilities improvement.