[ref. h3381900] Equipment Service Technician I
You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units.
Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.
Technical Professional, Compliance-Regulatory and Continuous Improvement - 60%Customer Focus & Retention - 30%
Customer Growth - 10%
This role will require 50-75% of overnight travel.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Mississippi, Louisiana, Tennessee, Arkansas
What will you do as an Equipment Service Technician:
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other dutiesWork with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues
The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territoryProvide support to various locations within assigned territory depending on the service agreements and Customer needs
The Experience, Skills, and Abilities Needed:
RequiredHigh School Diploma or GED
4+ years of work experience, with 2 of those years in a mechanical/technical role
Valid driver's license
Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements
Customer and team engagement experience
Effective written and verbal communication skills
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems)
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs
Must be able to be compliant with hospital/customer credentialing requirements
PreferredAssociate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
OtherExcellent interpersonal and Customer communication skills
Strong technical and troubleshooting skills
What STERIS Offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program
Company Provided Vehicle + Cell Phone + LaptopHands-on Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
=== Company description
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.