Operations Coordinator, Home-based Medical Care - ref. g37667123

Job Overview:

If you are skilled in optimizing clinic workflows, have experience with booking systems, and are passionate about improving healthcare delivery, we would love to have you join our team.

Key Responsibilities:

• Oversee the day-to-day operations of home-based medical care and multiple office locations, ensuring that patient services are delivered efficiently and align with quality standards.
• Manage and optimize booking systems to streamline patient scheduling, physician allocation, and home visit coordination, maximizing service availability and minimizing downtime.
• Coordinate and allocate physician schedules for home visits and in-office consultations, ensuring coverage aligns with patient demand and operational goals.
• Lead the patient intake process, including managing inquiries, requests for home visits, and scheduling through online portals, ensuring a seamless and responsive patient experience.
• Address and resolve patient concerns, feedback, and complaints, implementing solutions to improve service quality and patient satisfaction continuously.
• Oversee the hiring, onboarding, and scheduling of physicians and other medical staff, ensuring all professionals meet compliance and quality standards.
• Develop and maintain training programs for administrative and support staff, focusing on compliance with healthcare regulations and operational excellence.
• Ensure adherence to all healthcare regulations, including HIPAA, and state-specific guidelines, developing protocols to safeguard patient data and service quality.
• Implement quality assurance measures and regular audits to monitor service delivery, patient care standards, and operational efficiency.
• Collaborate with IT and administrative teams to enhance booking and scheduling software, integrating feedback to refine patient and physician workflows.

Requirements

Qualifications:

• Proven experience in clinic operations management, preferably within home-based or multi-location healthcare settings.
• Strong familiarity with booking systems, patient scheduling software, and physician allocation strategies.
• Excellent organizational skills with a detail-oriented approach to managing multiple schedules and operational tasks.
• Demonstrated ability to hire, train, and manage administrative and medical staff effectively.
• Solid understanding of healthcare regulations, including HIPAA compliance and state-specific healthcare standards.
• Exceptional problem-solving skills with a proactive approach to improving patient care and clinic operations.
• Strong communication skills with the ability to manage patient interactions professionally and empathetically.

Preferred Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience managing home-based medical care operations or multi-site healthcare facilities.
• Familiarity with California healthcare regulations and quality standards.
• Strong problem-solving skills with the ability to adapt to dynamic environments.

Benefits

• Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, making a real impact on the world.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive salary and benefits package: We offer a competitive salary [$70,000 to $85,000 annual gross salary] and benefits package to our employees [i.e. Health Insurance, Dental, Vision, and 401(k)].