Sales Support

We are offering a contract to hire employment opportunity for a Sales Support role based in Glendora, California. The successful candidate will play a vital role in coordinating activities, managing administrative tasks, and providing efficient support to our sales team to ensure a smooth sales process.

Responsibilities:

Sales Support:

• Assist the sales team in preparing and organizing sales materials, presentations, and proposals, kits and calendar appointments.
• Manage and update customer databases, ensuring accuracy and completeness.
• Collaborate with the sales team to generate reports and understand Salesforce reporting for their territory.

Order Processing:

• Support Customer Service as a backup as needed.
• Process sales orders, ensuring accuracy and timely delivery to clients.
• Assist customers in navigating product offerings, pricing, and order-related questions.
• Maintain and update customer and prospect databases in the CRM system.

Communication and Coordination:

• Act as a liaison between the sales team and other departments to ensure seamless information flow (e.g. new salesforce reports, new price sheets, buying group specials, etc.) keeping the team informed and providing team information back to corporate.
• Respond promptly to customer inquiries and provide necessary information or direct them to the appropriate team member.

Meeting and Event Coordination:

• Arrange and coordinate sale rep or customer meetings, including scheduling, agenda preparation, and logistics.
• Assist in organizing and participating in industry events, conferences, and trade shows.

Data Analysis:

• Contribute to the identification of opportunities for process improvement
• Generate and analyze sales reports to provide insights for supported representatives and territories.
• Minimum of 3 years of experience in a sales support role or related field
• Bachelor's degree
• Proficiency in using CRM, ERP - Enterprise Resource Planning, and ERP Solutions
• Familiarity with ADP - Financial Services and Configure Price Quote (CPQ)
• Experience in Answering Inbound Calls and managing Billing Functions
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Excel
• Experience with JD Edwards EnterpriseOne and Salesforce Administration
• Knowledge of 'About Time' software is a plus
• Auditing skills are highly desirable
• Ability to work in a fast-paced environment and multi-task effectively
• Exceptional organizational skills and attention to detail.