Customer Service Representative

We are offering a long-term contract employment opportunity for a Customer Service Representative at our location in Smithtown, New York. As a Customer Service Representative, you will be a crucial component in our wholesale operation, interacting with customers via phone and email, and handling order entries efficiently.

Responsibilities:

• Handle customer queries and resolve them in a timely and detail-oriented manner
• Utilize Microsoft Office tools such as Word and Excel to manage customer data
• Answer inbound calls and make outbound calls as necessary to provide excellent customer service
• Execute data entry tasks promptly and accurately
• Maintain a well-organized schedule for appointments
• Ensure all email correspondences are addressed appropriately and promptly
• Work in a team of customer service representatives to meet the goals of the operation
• Monitor customer accounts and take action when necessary
• Manage order entries with accuracy and efficiency
• Assist in achieving monthly sales goals through exceptional customer service.
• Job Title: Customer Service Representative
• Minimum of 1 year of experience in a similar role
• Proficient in answering inbound calls and handling inbound/outbound calls effectively
• Experience in a call center customer service environment
• Strong customer service skills to ensure high-quality customer interactions
• Proficient in data entry tasks with a keen eye for detail
• Ability to manage email correspondence in a detail oriented and timely manner
• Skills in order entry, ensuring accuracy and efficiency
• Proficient in scheduling appointments, coordinating between various parties
• Proficiency in Microsoft Excel and Microsoft Word, enabling efficient document handling and data management