User Security/GMT Help Desk Analyst

Overview:

USER SECURITY/GMT HELP DESK ANALYST (BDOS)

Bowhead is seeking an User Security/GMT Help Desk Analyst to support our Department of State contract in Washington, DC. The User Security/GMT Help Desk Analyst will be responsible for establishing, updating and deactivating user accounts, assign and update system roles in accordance with GTM/EX policies and maintain user access request documentation to include the verification of training completion and be responsible for auditing and reporting on user account activity.

Responsibilities:

• Maintain Security Access Control list to the following environments: Production (PROD), Copy (CPY), User Acceptance Testing (UAT), Assembly Test (ASB), Training (TRN), & Independent Verification & Validation (IVV) environments.
• Restore Support Staff accounts within the various environments.
• Create and elaborate Security defects in the Functional Tracker (PCT) tool.
• Create user access list Script in Copy (CPY).
• Overseas Personnel Systems (OPS) Access Requests (Maintain and store forms; add, delete & modify).
• Approving forms within GTM Next.
• Ticket management: Manage work via ServiceNow and GTM Next ticket tracking systems.

Qualifications:

• Bachelros Degree or High School Diploma and three to five years (3-5) experience required
• Experience working within either the DoS or DoD environment.
• Minimum of three (3) years of user security experience.
• Ability to work alongside the Team Lead and Government Project Manager (GPM) to solve complex security-related problems
• ServiceNow & GTM Next experience is preferred
• Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.
• Must have excellent verbal, written, communication and presentation skills.

Physical Demands:

• Must be able to lift up to 10-15 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.

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