Business Process Analyst - Princeton - ref. h94970919

This opportunity offers a long term contract employment.

Responsibilities:

• Managing and monitoring customer accounts to ensure smooth business operations.
• Utilizing Atlassian Jira for effective project management and coordination.
• Leveraging CRM systems to maintain and improve customer relationships and interactions.
• Conducting Gap Analysis to identify areas of improvement in business processes.
• Utilizing Microsoft Excel and Microsoft Word for data analysis and documentation.
• Implementing AB Testing to improve business processes and customer experience.
• Employing Agile Scrum methodologies to facilitate project completion and team coordination.
• Understanding and managing Business Process Functions to ensure alignment with business objectives.
• Developing and maintaining the Business Requirement Document to capture business needs and requirements.
• Administering claims as part of customer service and support.
• Proficiency in Atlassian Jira is essential for managing and tracking projects and issues.
• Experience with CRM systems is required to manage customer relationships and data.
• Demonstrated ability to perform Gap Analysis to identify and address operational inefficiencies.
• Proficient in Microsoft Excel for data analysis, reporting, and visualization.
• Comfortable using Microsoft Word for documentation and report generation.
• Knowledge of AB Testing methods to optimize business processes and strategies.
• Familiarity with Agile Scrum methodologies for project management.
• Understanding of Business Process Functions and their integration within the organization.
• Ability to create comprehensive Business Requirement Documents to guide project development.
• Experience in Claim Administration, specifically in processing and managing claims.