Associate Account Manager-Healthcare

Overview :

From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Location: Oakland, CA

OWP Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• Paid Parental Leave
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year

Position Summary:

Responsibilities:

• Provide outstanding service and value through collaborative problem-solving and timely response to client requests.
• Partner with Account Manager to manage new and existing accounts, including attending project meetings and sales calls, to ensure client satisfaction and on-going business relationships.
• May act as primary contact for project related calls/emails.
• Develop knowledge of products, key trends and service offerings and apply that knowledge to the sales process.
• Assist Account Manager with product research, pricing and lead-time information for daily quote requests or bids.
• Provide product and labor quotations for budgets and proposals.
• Assure accuracy of paperwork and maintain organized files.
• Attend One Workplace meetings and training sessions and participate in team meetings and events to promote team effectiveness and synergy.
• Maintains an accurate and up to date customer account list with detailed information.
• Settles all customer complaints at this level and seeks guidance of the Account Manager as required.
• Attends trade shows, conventions, seminars, and other meetings to enhance his/her professional knowledge or to promote the Company. Attendance will be directed by the Account Manager.
• Keeps updated on the events in the industry and market place to take advantage of new changes.
• Remains in constant contact with established customers to ensure their satisfaction with the products and the company's services.
• Support the team in setting-up product evaluations, developing quotes, responding to RFP’s, and working through client and partner contract issues.
• May work with Account Manager supporting other miscellaneous requests.

Qualifications:

• Associate Arts degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

• Requires self-motivation with strong interpersonal skills and ability to ask pertinent questions to determine client needs.
• High attention to detail and accuracy.
• Must be assertive, flexible, and have a strong sense of urgency.
• Committed to supporting Sales Team goals
• Ability to work independently and prioritize tasks is essential.
• Excellent written and verbal communication skills
• Ability to provide excellent customer service and foster both internal and external relationships
• Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client
• Familiarity with proposal and bid process desired
• Excellent knowledge of Microsoft Office systems with ability to learn internal system
• Must have an understanding of general business practices
• May need reliable transportation to go to client sites