Help Desk Analyst
Robert Half Jenkintown
We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace.
This role offers a short term contract employment opportunity.
Responsibilities:- Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more.
- Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues.
- Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly.
- Utilize the Spiceworks ticketing system to manage and resolve tech support requests.
- Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices.
- Display innovative problem-solving skills, including the ability to research solutions online when necessary.
- Contribute to classroom support, ensuring all tech requirements for academic activities are met.
- Maintain familiarity with Chrome for optimal support and troubleshooting.
- Provide support for Ubiquity hardware and network management.
- Maintain some level of familiarity with virtual servers for optimal support and troubleshooting. • Proficient in Mac Computers usage and troubleshooting.
- Demonstrated expertise in popular software and applications.
- Solid understanding and experience with Active Directory.
- Ability to handle, maintain, and repair Apple Devices.
- Knowledgeable in Computer Hardware, able to diagnose and fix common issues.
- Possesses skills in Configuration Management for maintaining system standards.
- Experienced in Deployments, including planning and execution.
- Familiarity with popular operating systems, including installation, updates, and troubleshooting.
Robert HalfHaverford, 11 mi from Jenkintown
Part time - 3 days a week**
We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace...
msysincNew Castle (DE), 38 mi from Jenkintown
Title: Help Desk Analyst - Mostly Remote
Location: New Castle, DE, USA
Length: Long term
Restriction: W2 or C2C
Description:
Interview: One phone call and one Teams meeting Very Long term contract Usually the project goes for 4+ years...
Robert HalfPhiladelphia, 18 mi from Jenkintown
We are offering a permanent employment opportunity for a Help Desk Analyst in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for handling daily help desk calls and emails, maintaining and servicing equipment...