Customer Service Rep I
Location: Odessa (On-site)
Shift Details: 12:00 PM - 9:00 PM, weekends mandatory, two days a week TBD
About the Role:Adecco is hiring a Customer Service Representative to join our team in Odessa. As a key player in delivering outstanding service, you will be responsible for assisting customers, business partners, and drivers to ensure we meet our commitments and exceed customer expectations.
Key Responsibilities:
- Assist customers and business partners via phone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve issues or problems
- Monitor the progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
At a minimum, you'll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
It'd be great if you also have:
- High school diploma or equivalent
- 1+ years of related experience, preferably within a call center environment
- Strong customer service skills with a focus on resolving issues satisfactorily
- Solid multitasking abilities and exceptional organizational skills
- Ability to work under pressure while delivering solutions that exceed customer expectations
If you're driven and looking for a place to thrive, come join us!
Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance