Office Services Associate

We are in search of an Office Services Associate in the financial services industry, based in Boston, Massachusetts. This role involves a wide range of back-office services, from reprographics and mail services to supporting other service lines as needed.

• Handling reprographics, mail, and intake functions in accordance with established procedures.
• Ensuring accurate completion of job tickets before initiating work.
• Prioritizing workflow to manage multiple tasks efficiently.
• Communicating effectively with supervisors or clients regarding job or deadline issues.
• Delivering all work within contracted deadlines.
• Troubleshooting basic equipment problems and placing service calls when necessary.
• Maintaining accurate logs for all office services work.
• Interacting with clients in various formats - in person, over the phone, or electronically.
• Adhering to policies in addition to client site policies.
• Conducting Quality Assurance checks on own work and that of others.
• Handling sensitive and/or confidential documents and information with utmost discretion.
• Making independent decisions that align with business needs and policy.

• Proficiency in Office Functions and Operations, including the effective use of office equipment
• Familiarity with Procedures and Policy implementation in a financial services setting
• Experience Answering Inbound Calls in a detail oriented and timely manner
• Supervisory skills, with the ability to oversee a team and manage resources effectively
• Understanding of the Hiring Processes within the financial services sector
• Proficiency in Scanning, including handling and digitizing various documents
• Experience with Receptionist Duties, including greeting clients and managing appointments
• Ability to Troubleshoot common office issues, ensuring smooth operations
• Knowledge of Facility management, including maintenance and safety standards
• Digital literacy, with the ability to use various software and online platforms
• Excellent Communication Skills, both written and verbal
• Experience Scanning Documents and maintaining digital records
• Ability to Maintain Logs, tracking various office activities for transparency
• Familiarity with Machinery used in office settings, with the ability to operate and maintain them
• Understanding of Paper management, including filing and archiving systems
• Experience in Quality Assurance, ensuring high standards of service are maintained
• Ability to Distribute Faxes, ensuring timely and accurate receipt of documents
• Willingness to work Overtime, as required by the organization's needs
• Experience handling Service Calls, addressing client queries and concerns effectively
• Ability to handle Confidential Documents with discretion and integrity
• Awareness of Perks and benefits within the financial services sector, promoting them to potential hires effectively