Senior Manager, Revenue Operations
We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.
The Senior Manager, Revenue Operations will play a critical role within the Revenue Operations team, providing comprehensive support across sales operations, marketing operations, and customer success operations to the GM of Global Corporate Sales.The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of strategic initiatives and processes that bridge Sales, Marketing, Customer Success, and other cross-functional departments to drive growth in Product and SaaS environments.
What you will do:
- Implement and maintain enterprise field operations processes, including territory management, lead distribution, and sales forecasting and pipeline inspection cadence calls to align the Sales, Marketing, Onboarding and Customer Success teams and ensure activities (KPIs) are focused on common revenue goals.
- Lead strategic, cross-functional initiatives aimed at increasing sales, improving operational efficiency, and enhancing customer satisfaction.
- Manage marketing operations processes, including campaign tracking, performance reporting, lead management and run and iterate on ABM campaigns. Collaborate with the marketing team to support the execution of marketing campaigns and initiatives. Assist in the development and delivery of marketing materials and training programs to enhance marketing effectiveness.
- Implement reporting and tracking processes that measure revenue growth realized from customer activation, and expansion journey initiatives and program iterations. Work closely with the Customer Success team to support customer onboarding, engagement, and retention efforts. Implement and maintain Customer Success operations processes, including customer segmentation, health scoring, and churn analysis. Provide insights and recommendations to improve Customer Success strategies and enhance customer satisfaction and manage Customer QBR operations.
- Prepare and present detailed reports on operations performance to senior leadership and the GTM leader including Sales QBRs.
- Manage and chair weekly cadence calls covering the entire buyer's journey, from leads to sales pipeline, and through to renewal and upsell/cross-sell potential for existing customers. Coordinate with Sales, Marketing, and Customer Success teams to ensure alignment and effective communication during cadence calls. Track action items and follow-ups from cadence calls to ensure timely execution and accountability.
- Lead initiatives to improve data accuracy and consistency, ensuring all teams have access to reliable information for strategic planning and execution
- Identify and address operational bottlenecks and implement solutions to improve overall productivity and customer satisfaction. Work closely with other departments, including Marketing, Legal, Customer Success, Support, and Product, to ensure alignment and support for operations initiatives.
Requirements
We would love to have you on our team if you have:
- 10+ years of experience in field operations, sales operations, marketing operations, or customer success operations within a SaaS company.
- Strong strategic thinking skills with a proven ability to lead and execute cross-functional projects that align operational initiatives with broader business goals and drive long-term growth.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Proficiency in CRM systems (e.g., Hubspot, Salesforce) and sales/marketing analytics tools.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
Preferred Qualifications:
- Experience with territory management, sales forecasting, and campaign tracking.
- Knowledge of sales enablement, marketing operations, and customer success best practices and tools.
- Familiarity with revenue operations frameworks and methodologies.
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
- Amazing culture of collaborative and passionate coworkers
These ranges may be modified in the future.
- Region 1: $134,354 - $152,880
- Region 2: $127,808 - $145,236
- Region 3: $121,081 - $137,592
A recruiter can determine your zones/tiers based on your US location.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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