Business Development Manager

This is an on-site role in Albany, NY.

No relocation assistance is provided.

If you're looking to maximize your earning potential, start your application today!

Compensation:

$50,000 Salary plus quarterly bonuses

Responsibilities:

Client Intake & Qualification:

• Respond to inbound inquiries (calls, emails, web forms) promptly and professionally.
• Collect essential potential new client (PNC)/client information, including case details, and accurately enter it into the firm's CRM or case management system (Lawmatics).
• Pre-screen potential clients to determine if their legal needs align with the firm's practice areas and jurisdictions.
• Explain the firm's services, pricing, and processes to prospective clients.

Sales & Lead Conversion:

• Use consultative sales techniques to convert qualified leads into scheduled consultations.
• Proactively follow up with leads to ensure a high show rate for consultations.
• Track and manage leads through each stage of the sales funnel, ensuring no opportunities are missed.

Appointment Scheduling:

• Schedule consultations based on client needs and CRM availability.
• Coordinate follow-ups and ensure potential clients receive necessary communication.

Customer Service:

• Provide excellent customer service by addressing any concerns, answering client questions, and ensuring they feel supported throughout the intake process.

Administrative Duties:

• Maintain accurate and up-to-date records of all client interactions in the firm's database.
• Generate daily, weekly, and monthly reports on lead activity, show, and conversion rates.
• Collaborate with Client Relations Managers and administrative staff to ensure smooth transitions from intake to case management.

Qualifications:

• Proven experience in a sales, customer service, or client intake role, preferably within a legal setting.
• Strong communication and interpersonal skills.
• Familiarity with legal services, terminology, or prior experience working in a law firm is a plus.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficient in CRM software, case management systems, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• A self-starter with a goal-driven mindset.
• Valid driver's license.

About Company

Benefits:

• 401(k) retirement plan with a 4% matching contribution
• Medical coverage with a national network and the firm pays for 75% of the Employee cost
• Company paid $50,000 Life Insurance Policy
• Dental, vision/Rx, pet, Aflac, and life insurance policy options
• Paid time off 10 days of vacation, 7 days of personal, and 8 paid holidays
• Collaborative management philosophy
• Professional, respectful, and diverse work culture

Working Conditions:

• Full-time position, primarily in an office environment with frequent court appearances.
• Regular travel to local courthouses and client meetings.
• Potential for extended hours, especially during trial preparation or busy periods.
• Travel to meetings and court appearances.

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Compensation details: 50000-50000 Yearly Salary

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