Customer Service Representative

This is an onsite Customer Service Representative opportunity based in Centreville, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven.

Responsibilities:

• Handle both inbound and outbound customer calls.
• Proactively communicate with customers to address and resolve sales and service issues
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to handle 50+ calls a day.
• Ability to multi-task, prioritize, and manage time effectively.
• Applicant must have a minimum of 1 year experience in a customer service role.
• Proficiency in Office software is required.
• Excellent communication and interpersonal skills are a must.
• Demonstrated ability to handle customer queries and complaints effectively.