Senior Bicycle Mechanic (electric) - DC, part-time, full-time

Employment: Part-time, On-site

This is a part-time position that requires on-site work at our Washington D.C. location.

Responsibilities:

• Vehicle & Bicycle Maintenance and Repairs
• Perform regular maintenance, diagnostics, and repairs on Whizz’s vehicle fleet, including mechanical and electronic components. = Inspect and repair key components such as brakes, gears, batteries, and electrical systems to ensure optimal functionality. = Conduct pre-rental quality checks and maintain detailed service records.
• Inventory & Fleet Management
• Maintain accurate inventory levels of products, accessories, and repair parts. = Organize and track the availability of bikes, ensuring timely stock replenishment and fleet readiness. = Prepare vehicles for shipment and delivery to Whizz locations and partners.
• Customer Service & Sales
• Assist new customers with onboarding, bike selection, and feature explanations. = Process payments, manage ERP accounts, and promote loyalty programs. = Support existing customers with repairs, service updates, and account resolutions.
• Team Leadership & Training
• Supervise store staff, including mechanics and customer service representatives, ensuring efficiency and adherence to company standards. = Provide training on repair techniques, safety protocols, and customer service best practices. = Oversee schedules, attendance, and task delegation to maintain smooth daily operations.
• Policy & Safety Compliance
• Ensure adherence to company policies, dress code, and safety procedures. = Follow and enforce health and environmental regulations to maintain a safe work environment. = Manage bike key distribution and maintain security to prevent loss or theft.
• Problem Resolution & Reporting
• Address operational challenges, customer concerns, and policy violations, escalating issues when necessary. = Prepare reports on sales, inventory, and service metrics for leadership review. = Oversee promotional events, store activities, and ensure proper documentation.

• At least 2 years of experience as an eBike Mechanic or Bicycle Mechanic
• Strong knowledge of eBike assembly, maintenance, and repair
• Ability to lift heavy objects and stand for extended periods
• Excellent communication skills and attention to detail
• Problem-solving abilities and good diagnostic skills
• Availability to work part-time hours on-site in DC

Benefits

Competitive Salary: $40,000.00 - $55,000.00 a year.