Director, Client Services
job summary: Leading digital performance marketing agency seeks a Director, Client Services
Do you have the enthusiasm to rise to each challenge, the execution to drive outrageous performance, the curiosity to continually expand your knowledge, and the courage to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.
This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful account director will engage with the media, development, SEO, analytics and strategy teams and be responsible to ensure the various teams work toward delivering business results for our clients.This includes leading internal and client teams, leading client-facing deliverables, and leading client presentations. You will have strong people leadership skills, excellent client relationship management experience, as well as a high level of financial acumen.
Sound like your kind of thing? Let's get to the details!
What you get- The opportunity to shape the future-yours and ours-at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
- A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and days off to recharge.
- 7+ years experience in a client services position, managing clients and responsible for account growth
- 3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.)
- 2+ years experience leading an account team and related budget
- Experience managing Fortune 500 companies
- Project Management experience
- strong writing, communication, and presentation skills
- Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope
- Experience developing strategic plans with clients
- strong proficiency in MS Office, especially PowerPoint and Excel
- University degree in a related field
- Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
- Develop a firm understanding of the client's industry, marketing strategy and goals
- Look for opportunities to grow existing client relationships.
- Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
- Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
- Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs.
- Support major new business initiatives including client pitches, RFP responses, and marketing events
- Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables.
- Build and enhance relationships with clients.
- Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
- Work with clients to complete a specific project brief and coordinate client approvals.
- Create Contact Reports, Status Reports, and Budget Reports in accordance with our standards for quality and accuracy.
- Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
- Ongoing ownership of client financial health including revenue delivery, growth, and profitability
- Demonstrates in-depth knowledge of our product offerings, including web and digital development, media, and analytics
- Remain knowledgeable about ongoing program activities
- Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation
Work Model: This role requires two in-office days per week, with three days in-office during the three-month orientation period. Remote work is not available for this position.
location: Chicago, Illinoisjob type: Permanent
salary: $145,000 - 165,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities: Responsibilities- Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
- Develop a firm understanding of the client's industry, marketing strategy and goals
- Look for opportunities to grow existing client relationships.
- Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
- Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
- Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs.
- Support major new business initiatives including client pitches, RFP responses, and marketing events
- Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables.
- Build and enhance relationships with clients.
- Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
- Work with clients to complete a specific project brief and coordinate client approvals.
- Create Contact Reports, Status Reports, and Budget Reports in accordance with DAC's standards for quality and accuracy.
- Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
- Ongoing ownership of client financial health including revenue delivery, growth, and profitability
- Demonstrates in-depth knowledge of DAC's product offerings, including web and digital development, media, and analytics
- Remain knowledgeable about ongoing program activities
- Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation
qualifications:
- Experience level: Experienced
- Minimum 7 years of experience
- Education: Bachelors
- Project Management
- Sales
- Media
- Performance Marketing
- Strategy
- Analytics
- Digital Marketing
- SEO
- Digital Marketing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.