[ref. e4086804] Senior Technical Writer@NJ

• technical audiences.

Responsibilities 1.

• Develop and execute a documentation strategy that aligns with the organization's product development and release cycles.
• Collaborate withproduct managers, developers, and subject matter experts to understanddocumentation needs.

1. Content Creation

• Write, edit, andformat technical documentation, including user manuals, online help, releasenotes, API documentation, and knowledge base articles.
• Translate complextechnical concepts into clear, concise, and user-friendly content.

1. Audience Analysis

• Identify andunderstand the target audience(s) for each document or piece of content.
• Tailor documentationto suit the knowledge level and needs of different user groups.

1. Documentation Tools

• Proficiently usedocumentation tools and software as provided by the client
• Maintain versioncontrol for documentation.

1. Visual Elements

• Create or collaboratewith graphic designers to include visual elements like diagrams, screenshots,and illustrations to enhance comprehension.
• Ensure consistency invisual elements and formatting.

1. Usability Testing

• Conduct usabilitytesting of documentation with end users to gather feedback and makeimprovements.
• Iterate and updatedocumentation based on user feedback and changing product features.

1. Compliance andStandards

• Ensure thatdocumentation complies with industry standards, regulations, and bestpractices.
• Maintain documentationquality and consistency across all materials.

1. Translation andLocalization

• Coordinate translationand localization efforts for documentation as needed for global audiences.
• Ensure that translatedcontent maintains the same level of accuracy and clarity.

1. Training and Collaboration

• Provide training to end users and collaboratewith other teams, including support, product management, and development, togather information and feedback.

1. Documentation Updates

• Keep documentation up-to-date with product changes, enhancements, and new features.
• Communicate updates to users through release notes and other channels.

1. User Feedback and Support

• Collect and analyze user feedback to identify areas for improvement in documentation.
• Provide support and guidance to users seeking help through documentation.

• Bachelor's degree in technical writing, English, computer science, or a related field.
• 10+ years of experience in technical writing, including experience in a senior or lead role.
• Strong writing and editing skills, with a keen eye for detail and grammar.
• Proficiency in using technical writing tools and software.
• Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake.
• Familiarity with documentation best practices, standards, and style guides.
• Knowledge of content management systems and version control systems.
• Ability to quickly grasp complex technical concepts and communicate them effectively.
• Strong organizational and project management skills.
• Excellent communication and collaboration skills.
• Experience with Agile development methodologies is a plus.
• Familiarity with the subject matter or technology being documented is beneficial.