Customer Service Representative / Call Center Rep

Overview:

The work location is an office building at 28 E Rahn Rd in Kettering. Successful candidates will become familiar with benefits of massage therapy, book clients with the appropriate therapists, and discuss membership programs offered. All to ensure a flawless guest experience.

Benefits:

• Opportunity to be part of a team that is focused on the wellness of others by providing the best therapeutic massage possible.
• Training and proven processes to support your success.
• Potential for career advancement in our retail environments as a staff or management member.
• Free monthly massages.
• Paid time-off for full-time employees.
• Discounted health, dental, and vision options in addition to Colonial Life plans and free telemedicine.
• Eligibility for participation in a 401K with company matching contributions.

Responsibilities:

• Answering phone calls for 5 Elements Massage studio locations
• Matching clients and therapists for scheduling, rebooking clients
• Answering client questions about our services or their accounts
• Reaching out to clients for rebooking or rescheduling of appointments, confirmation calls, marketing
• Utilizing existing tools to track calls and response times, coordinate with other studios
• Providing exceptional customer service

Qualifications:

• A positive and outgoing personality and desire to provide exceptional customer service.
• Able to work independently during most shifts in a small office environment.
• Available to work any shift, including evenings and weekends.
• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Computer competency preferred; Microsoft Office, Word, Excel, and gmail/ Googledocs
• Industry experience, a plus
• Web-based scheduling, a plus
• Call-center experience, a plus
• Attention to detail and ability to follow instructions (written and verbal) is essential
• Ability to remain calm, confident, and flexible in a constantly changing environment

All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.