Desktop Support

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, and in-person
• Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices
• Install, configure, and upgrade software applications and operating systems
• Set up and configure new desktops and laptops for end-users
• Perform hardware and software maintenance, including regular updates and patches
• Manage user accounts, permissions, and access rights in accordance with company policies
• Collaborate with other IT team members to resolve complex technical problems
• Maintain accurate records of technical issues and their resolutions in the help desk ticketing system
• Assist in the planning, implementation, and maintenance of IT projects
• Provide basic training to end-users on the use of software applications and IT systems

Requirements:

• Bachelor's degree in Information Technology or a related field (or equivalent work experience)
• Proven experience in desktop support or a similar technical role
• Strong knowledge of Windows and macOS operating systems
• Familiarity with hardware components, peripheral devices, and network technologies
• Proficiency in troubleshooting software applications and configuring user settings
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical end-users
• Strong problem-solving and analytical abilities
• Ability to work independently and prioritize tasks in a fast-paced environment
• Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus