Order Management-Customer Service-Contract Administrator - Richfield
Richfield
Overview:
Snap-on Business Solutions group; Repair System & Information a division of Snap-on Incorporated
Location: ONSITE, Richfield, OHHours: Monday through Friday; 8a - 5p EST
Process Automotive and Outdoor Power service contracts accurately and timely using Oracle software. Additional responsibilities will include assisting with processing Automotive, Outdoor Power & Global orders according to the set SLA’s per order type using CPQ & Oracle Software.Provide support and assist internal and external customers. Serve as a liaison between departments with the common end goal of serving our customers. Complete special projects and testing within the department on an as needed basis.
Responsibilities:
- Contract and documentation review (for completeness), prior to data entry.
- Enter Automotive and Outdoor Power service contract data into Oracle. This includes contract administration tasks.
- Identify trends and problems and suggest solutions to problems with the process (RCI).
- Responsible for Financial and Sarbanes Oxley auditing requests within the department.
- Maintain Oracle Service Contracts which is used for monthly recurring invoicing, media shipments and customer support.
- Maintain customer account data in Oracle.
- Complete special projects as assigned.
- Complete Oracle testing as assigned.
- Provide assistance and cultivate strong working relationships with other departments as needed.
- Train or assist other associates within the department as required.
- Create documentation of processes within the department as required.
- Other duties as assigned.
Qualifications:
- College degree preferred or equivalent work experience.
- Oracle experience preferred
- Positive attitude and excellent interpersonal skills
- Office experience preferred
- Strong organizational skills and the ability to meet deadlines
- Excellent data entry skills and attention to detail
- Excellent customer service skills both external and internal
- Handle multiple tasks and be able to prioritize tasks
- Experience with automated order entry systems
- Ability to work overtime when required
- Ability to move forward with changes from existing processes to new solutions
- Identify potential process improvement opportunities
- Windows experience preferred including the Microsoft Suite of products (i.e. Excel, Word, Outlook)
DYNAMIX GroupCleveland, 17 mi from Richfield (OH)
/BA/BBA) in Business or a related discipline (ex: Management, Economics, Finance, Operations/Industrial Engineering). Advanced degree (MBA/MS) is a plus and preferred.
7+ years of directly related contract administration, inside sales...
Cleveland, 17 mi from Richfield (OH)
in contract administration preferred.
• Must hold and retain the Department of Developmental Disability Business Manager certification. If necessary, shall obtain such certification immediately upon hire.
• Valid state of Ohio driver's license and the ability...
Avon (OH), 24 mi from Richfield (OH)
Overview:
Leads the contract administration function for the division and is responsible for leading/developing contract administrators. Ensures efficient coordination, and execution of contract terms and conditions, and deliverables.
Administers...