[ref. p69735218] Operations Supervisor- Order Services Interiors - Phoenix

Overview:

Role and Responsibilities

The Operations Supervisor- Flooring provides seamless execution of flooring projects by effectively managing schedules, resources, and communication amongst stakeholders. They oversee a team of Order Service, Scheduling and Cabinet employees ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.

• Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
• Effectively supervises and leads a team of Order Service, scheduling and cabinet department employees.
• Is the main point of communication between the flooring operations team and the Customer Experience Manager
• Executes business strategy provided by company leadership.
• Assists Customer Experience Manager in establishing performance standards, recommending and implementing changes, along with feedback on strategy effectiveness.
• Develops and maintains effective business relationships with Interiors Leadership.
• Ensure job requirements (budget, schedule, productivity goals) are met.
• Drive safety and quality initiatives, along with all required company training
• Identify and address scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
• Responsible for training, coaching and performance management (including one on ones) for direct reports.
• Works with Customer Experience Manager to drive accountability and assists in corrective action when appropriate.

• A minimum of 2 years’ experience in project management, construction management or related field.
• Proficiency in project management software and tools.
• Understanding of flooring materials, installation techniques and industry standards.
• Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
• Excellent organizational, time-management and decision-making skills.
• World class leadership and communication skills, with the ability to adapt to a variety of audiences.

Preferred Skills

Bilingual (English/Spanish)

Previous leadership experience of project teams

Additional Notes

The Operations Supervisor Flooring will have infrequent travel requirements to our warehouses and attendance and company training and events.

What we offer

Health and Wellness:

Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings.

Wellness programs and mental health support.

Financial Benefits:

Competitive salary

Retirement plans, such as 401(k) with employer match.

Work-Life Balance:

Paid time off (PTO) including vacation, sick leave, and holidays.

Hybrid remote work opportunity after 90 days if competency is achieved.

Additional Perks:

Employee discounts, commuter benefits, and wellness stipends.

Company-sponsored events and social activities.

These benefits aim to support employees' overall well-being, financial stability, and professional growth