Help Desk - Robert Half

We are seeking entry-level Help Desk Technicians to support a new technology rollout in a healthcare environment. This is a 90-day contract position with the potential for permanent hire based on performance. The ideal candidate is customer-service oriented, eager to learn, and comfortable troubleshooting basic technical issues in a fast-paced healthcare setting.

Key Responsibilities:

• Provide first-level technical support to healthcare staff during the technology rollout.
• Assist with hardware and software installations, configurations, and updates.
• Respond to and resolve support tickets via phone, email, and in-person interactions.
• Document and track support requests, solutions, and follow-up actions using a ticketing system.
• Guide users through technical issues, including login, connectivity, and application support.
• Collaborate with other IT team members to escalate complex issues as needed.
• Educate end-users on new technology and provide basic training as required.
• Ensure compliance with healthcare IT security and privacy standards (e.g., HIPAA).

Qualifications:

• Education: High school diploma or GED required. IT certifications (e.g., CompTIA A+, ITIL) are a plus.
• Experience: Previous help desk, customer support, or technical support experience is preferred but not required. Entry-level candidates with strong technical aptitude are welcome to apply.
• Skills: Basic knowledge of Windows operating systems, Microsoft Office, and common IT troubleshooting techniques.
• Strong customer service skills and ability to communicate technical concepts clearly to non-technical users.
• Ability to work independently and in a team environment under minimal supervision.
• Strong organizational skills with attention to detail.

Experience in a healthcare environment or familiarity with healthcare technology systems (e.g., EMR/EHR).

Knowledge of remote access tools and ticketing systems.