Call Center Representative

apartmentMMC Group placeRancho Cordova calendar_month3/1/25

Languages Needed; in this order:

Farsi
Armenian
Spanish
Arabic
Russian
Cantonese
Mandarin
Vietnamese

Tagalog

Will consider: Cambodian

Hmong
Laotian

Respond to telephone calls from participants provide first contact resolution whenever possible refer callers to the appropriate case manager or career development specialist for service.
Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
Performs appointment scheduling within the specified states.
Verfiy/correct characters through imaging system as requested.
Prepares mail in accordance with desk procedures, production, and quality goals and standards.

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