Senior UX Design Program Manager, Search and Conversational Shopping Design, Amazon
We're seeking a self-motivated, highly-organized Sr. UX Program Manager to join our Rufus Design team. This is an exciting opportunity to contribute to the team behind Rufus, Amazon's new generative AI-powered shopping assistant. Rufus helps customers find and discover products by providing insights, making recommendations, answering product questions, making comparisons, and more.
As a UX program manager on this innovative project, you'll help shape the future of this high-impact program, which benefits from extensive customer research and behavioral data, and a rapid launch cadence. If you're passionate about creating seamless user experiences and thrive on bringing structure to complexity, this is your opportunity to make an impact.You'll bring your operational prowess to drive best-in-class design operations, and collaborate closely with a diverse, cross-functional team of designers, researchers, writers, engineers, and product managers. Join us in revolutionizing online shopping through AI-powered guidance.
Key job responsibilities- Lead design operations, including roadmaps, backlogs, and intake
- Work with UX leadership on prioritization, goal-tracking, and resource planning
- Drive design review cadences, status updates, and timely delivery across product development lifecycles
- Build scalable processes for multiple teams and pods to work effectively together
- Build strong partnerships between Design, Engineering, Data Science, and Product teams
- Project manage select high-stakes tiger team projects through to delivery
A day in the life
Your day-to-day role focuses on 3 key areas:
Team Enablement- Empower the UX team to own their timelines and deliverables
- Remove obstacles, clarify requirements
- Manage resource allocation and team capacity
- Enable designers to focus on core creative work
- Drive adherence to communication standards &tools
- Develop workflows and reporting systems
- Stay current on systems that maximize team effectiveness
Stakeholder Management
-Facilitate cross-functional collaboration between design, business, and technology teams- Provide updates to key stakeholders
As the operational backbone of the UX studio, you ensure the team can deliver exceptional user experiences while managing the framework that supports them.
About the team
The Rufus team is a talented group of designers, engineers, data scientists, and product managers on a mission to define the future of AI-assisted shopping. - 6+ years of design program management experience- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
- Experience managing UX programs and working with Design and Research
- Knowledge of human-centered design process
- Knowledge of project management tools and methodologies (agile to waterfall)
- Demonstrated success in resource planning and program delivery- Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
- Have an available online portfolio
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.