Outside Rental Sales Representative (Energy)

Overview:

The primary purpose of this position is to establish a trusted advisor relationship with customers through various engagement tools and resources.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies
• Opportunities for advancement

Responsibilities:

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Supports and builds strong relationships with co-workers to include Sales Team, technicians and Product Support Staff.
• Receives/responds to incoming calls/emails from customers in a timely manner with a sense of urgency.
• Sales Representative is expected to be “on call” to assist customers 24/7 365 days unless on vacation.
• Prepare rental forms and contracts; obtain customer signature, purchase orders and other information as required.
• Assist new customers with charge account and/or CAT Card setups.
• Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
• Willing to entertain customers and attend events outside of normal business hours as needed for networking and training.
• Attend department, store and safety meetings.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Meet 100% of established Rental Revenue and Sales goals.
• Make a minimum of 12 in-person customer meetings per week.
• Make a minimum of 80 customer activities per month (cold calls, visits/meetings etc.)
• Attain New Customer Account goals.
• Assist with collections on past due accounts.
• 100% of call reports to be completed CRM data base (sale link)
• 100% of Leads and Opportunities to be recorded in Sale slink.
• Update all customer saleslink information.
• Respond to team member calls/pages in a timely manner with a sense of urgency.
• Complete 100% of required reports and special requests by management within the specified timeframe.
• Develop a database of customers, companies, competitors, and project information.
• Use various reporting services, association contacts and other database means to prepare for upcoming projects in the area.
• Maintain good organization and time management skills for effective territory coverage.
• Meet with Service Manager when customer damage or service issues demand and address with customers accordingly.
• Keep a supply of sales tools including company brochures and promotional items on hand and utilize them creatively to meet customer demands.
• Can show customers how to operate equipment.
• Be the customer's problem solver, handling follow-up calls and customer problems effectively involving the Rental Manager when necessary.
• Be easily accessible to customers and staff by cell phone, email, etc.
• Occasionally deliver rental equipment in conjunction with regular job site visits to maximize company transportation efforts and satisfy urgent customer demands.
• Involved in local trade associations to network and further develop solid customer relationships.
• Present sales presentations as required. Verbal, Written or Power Point.
• Additional responsibilities and functions may be needed to meet customer and organizational needs.

Qualifications:

• High School Diploma or equivalent required, college degree preferred.
• Great people skills
• Strong verbal and written communication
• Proficient computer skills to include Microsoft Office (i.e., Excel, Word, CRM).
• Previous Inside and/or Outside sales experience. Demonstrated knowledge coupled with relevant work experience will be considered.
• Understand construction phases, job situations and project conditions to properly time contacting customer with rental product and application suggestions.
• Knowledge of entire rental fleet and ability to demonstrate equipment whenever appropriate to increase customer awareness of product applications.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Strong creativity and problem-solving skills.
• High energy, excellent self-motivation and work ethic.
• Possess an unwavering commitment to service excellence.

• The physical environment requires the employee to work both inside (non-climate controlled) and outside in heat/cold, wet/humid, and dry/arid conditions.
• Job requires the ability to call/visit active job sites (Hard hat, Work boots, and Safety equipment on Jobsites).
• Job requires standing for up to 5 hours per day. (At times, maybe in inclement weather).
• Job requires driving for up to 6 hours per day. (At times, may have to deliver equipment).
• Job requires walking for up to 4 hours per day (Some unimproved outdoor construction sites).
• Job requires climbing (stairs/ladder) up to 15 feet.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting
• Seeing, reading, and writing to complete job responsibilities.
• Heavy use of computer, phone and other forms of technology to complete job responsibilities.