Help Desk Analyst Immediate Placement - Alexandria

apartmentInteliblue placeAlexandria calendar_month 

This is a very urgent requirement with immediate placement, please apply for immediate consideration.

No Corp-to-Corp candidates - only W2 or 1099 candidates.

Job Title: Help Desk Analyst
Location: Mechanicsville, Virginia
Interview: In-Person

Duration: Long Term

Required Skills:

  • Technical problem resolution, judgment, and decision-making skills.
  • Strong analytical, interpersonal, and written/verbal communication skills.
  • Two years of technical customer service experience or equivalent experience/education

Job Description:

  • Able to Identify, research, and resolve technical and procedural issues.
  • Respond to telephone calls, emails, tickets, and personnel requests for technical support.
  • Documents, tracks, and monitors issues/tickets to ensure a timely resolution.
  • Escalate unresolved issues/ticket to Tier II/III support.

Thanks

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