Chester - Customer Service Representative

Overview:

Salary: $42,000/year

Scope of Position: Greet and assist job seekers, employers, and agency visitors; provide administrative support to staff and customers in need of PA CareerLink® services.

Responsibilities:

• Welcome visitors in a prompt and friendly manner
• Direct visitors to the appropriate area, services, or staff
• Provide information regarding all PA CareerLink® Delaware County partners in a knowledgeable and pleasant manner
• Direct visitors to available onsite partners and resources as appropriate
• Verify and assist jobseekers with PA CareerLink® account registration
• Responsible for tracking foot traffic as it pertains to unemployment inquiries, appointments, workshops, and recruitment events
• Help coordinate monthly activities calendars, room assignments and space requests
• Retrieve login information for individuals to access the PA CareerLink® website
• Answer and direct calls on the PA CareerLink® multi-line telephone system
• Input job seeker and employer service activities in the system of record on a daily basis
• Support staff in the collection and verification of program requirements and documentation
• Assist with calling job seekers and reminding them of upcoming recruitment events and job fairs
• Understand all local partners and programs and refer customers to appropriate partner
• Update social media platforms regarding weekly recruitment activities and job fairs on a weekly basis
• Design and create job fair and recruitment flyers
• Prevent unauthorized persons from entering the agency
• Manage office supplies
• Other opportunities as available

Qualifications:

• Excellent communication and interpersonal skills
• Customer Service experience required
• Experience in answering inquiries in a courteous, efficient, and professional manner
• Proficient in Microsoft Office applications
• Bachelor’s Degree preferred