Customer Service Representative
Dallas
Overview:
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we hire only the best and our customers love us for it! We’ve been in the Dallas, GA area for 29 years. You’ve probably seen our name, our trucks, and our ads. What you don’t know is what it’s like to be a part of a team like ours!How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel!
What's in it For Me?- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities:
What Will I Do?- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Qualifications:
Do I have What it Takes?- High School Diploma or GED preferred
- 1-year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus.
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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