Dispatcher

The workplace will be onsite, providing a dynamic and interactive environment to perform your duties.

Responsibilities:

• Coordinate and manage transportation services, ensuring efficiency and timeliness
• Utilize various computer programs including CRM and IBM AS/400 for managing dispatch activities
• Maintain clear and effective communication with customers and staff to ensure smooth operations
• Handle multi-line phone systems for inbound calls, addressing inquiries, and providing necessary information
• Utilize ADP - Financial Services for financial-related tasks and billing functions is a plus
• Regularly update and maintain accurate customer and management system records
• Answer customer inquiries promptly and professionally, providing excellent customer service
• Monitor customer accounts and take necessary action when required
• Utilize Microsoft Word and Excel for data entry and administrative tasks
• Balance and manage multiple tasks simultaneously, demonstrating the ability to prioritize and manage time effectively.
• Ability to lift up to 25 lbs.
• Proficiency in using Computer Programs is required
• Experience with CRM is necessary
• Knowledge of IBM AS/400 is beneficial
• Should have experience in using a Management System
• Familiarity with About Time software is a plus
• Ability to Answer queries effectively
• Experience in Answering Inbound Calls is beneficial
• Knowledge of Billing Functions is required
• Excellent Communication skills are essential
• No specific years of experience required, open to entry-level candidates
• Must be able to work in a team and independently
• Strong problem-solving skills are necessary
• Ability to work under pressure and manage stress
• High school diploma or equivalent is required.