Sales Support Coordinator
Quest Diagnostics seeks Sales Support Coordinators who will facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions Principal Duties:-Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.-Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.-QC entry into lab and billing system for all new accounts.-Create & maintain client files for audit purposes-Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.-Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.-Assist Customer Solutions Specialist in the process of new account set up and onboarding.-Completes other duties and responsibilities as assigned by the supervisor Education and experience required.-High School Diploma required. BA/BS preferred.-2-3 years technical, billing, or customer support experience-Strong PC skills including Excel, Word, Power Point, and Access-Strong communication skills-Solid organizational skills Principal Decisions: -Ensure complete and accurate information received from Commercial Sales to establish new client account.-Determination of appropriate response to commercial sales representative or client complaints.-Maintenance of complete and accurate records of all communications.-Understands legal and compliance guidelines on account set up and subsequent changes by specialty