Floor Supervisor

Deals and controls a variety of table games as assigned. Ensures that the game(s) are dealt and that collections are taken in accordance with policies and procedures.

Individual games will be dealt and operated according to approved policies and procedures. Promotes Clearly Supervisor Customer Service. Other duties deemed necessary.

QUALIFICATIONS: High School diploma or GED required. Previous dealing experience or formal training course completion required.

The Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Fortune Casino internal controls and the rules and procedures of the appropriate games.

• Understand Pai Gow, Baccarat, High Card Flush, 21
• Essential duties include, but are not limited to:
• Oversees the operations and conduct of Table games and makes table decisions as necessary
• Prepares and submits player rating information
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Performs all other related and compatible duties as assigned
• Controls the games while assuring the Fortune Table Game rules and regulations are followed
• Promotes positive customer relations, answers questions on Table Game Room rules and regulations, remains abreast of entertainment and other general information
• Resolves customer disputes or refers them to the Table Game Shift Manager as deemed appropriate
• Assures overall cleanliness and comfort level of assigned area