Bilingual (English/Spanish) Customer Service Representative (Onsite)
Rocky Mount
Overview:
InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
- Early access to earned wages via PayActiv
- Access up to 50% of earned wages (capped at $500 per pay period)
- Salary Range: Up to $19.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
- Language differential provided - up to $1.00/hour in addition to base wage
Responsibilities:
- Process credit card payments over the phone or via Storefront for new and existing customers.
- Provide excellent care
- Assist with any customer issues
- Document any phone calls and actions in the data base.
- Perform opening and closing duties of Storefront lobby.
- Maintain concentration and focus in order to meet performance goals.
- Maintain good working relationship with assigned supervisors and coworkers.
Qualifications:
What We Look for in a Candidate:
- 18 years or older
- High School Diploma or GED
- Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.
- Superb attendance, so you can be there when our customers need us
- Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
All job offers are contingent upon completion of drug screen and background check.
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