Logistics Coordinator

We are seeking a detail-oriented and experienced Air or Ocean Export Coordinator to join our dynamic team. The ideal candidate will have a strong understanding of export and transportation regulations, exceptional organizational skills, and a passion for providing excellent customer service.

Responsibilities:

• Oversee the handling of bill of ladings effectively and efficiently.
• Facilitate domestic and international shipments, ensuring smooth operations.

• Possess a better-than-average understanding of Export Regulations and other government agency requirements governing exports.
• Maintain a strong working knowledge of TSA regulations.
• Ensure all documentation is accurately processed, distributed, and released to carriers, customers, and agents promptly.
• Obtain and create competitive shipment quotes while sourcing the best transportation methods.
• Communicate effectively with overseas agents to ensure proper pre-alerts and documentation are managed.
• Explore opportunities to reduce costs and increase revenue.
• Track and trace shipments, providing timely updates to clients and sales teams.
• Build and uphold strong, professional relationships with airlines, transportation agencies, and internal sales departments.
• Demonstrate a strong focus on customer satisfaction, adhering to company policies.
• Maintain comprehensive shipment files and ensure billing is completed promptly and accurately.
• Provide backup support for alternate accounts as needed.
• Perform other duties as assigned by management.
• Ensure all essential job functions are performed with or without reasonable accommodations.

• Proven experience in air or ocean export coordination.
• In-depth knowledge of export regulations, including government and TSA requirements.
• Strong communication skills for coordination with international agents, customers, and carriers.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in shipment tracking systems and billing processes.
• Demonstrated ability to explore cost-saving and revenue-enhancing opportunities.
• Exceptional attention to detail and a commitment to accuracy.

• Opportunity to work with a professional and supportive team.
• A dynamic, growth-oriented environment with opportunities for career advancement.

If you are a proactive, customer-focused professional with a passion for export operations, we would love to hear from you!

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• Proficiency in business systems and ERP (Enterprise Resource Planning) solutions.
• Experience with Cargowise software is highly desired.
• Familiarity with CRM (Customer Relationship Management) systems.
• Knowledge of 'About Time' software will be advantageous.
• Capability to handle billing functions effectively.
• Excellent communication skills, both written and verbal.
• Outstanding customer service skills and the ability to handle customer complaints or issues.
• Knowledge and understanding of customs regulations and procedures.
• Ability to work well in a team and independently.
• Strong problem-solving skills and the ability to think on your feet.