IT Support Specialist - Temp full time
New York
Company Overview:
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Overview:
As an IT Support Specialist at Humanscale, you will combine your robust technical expertise with exceptional customer service skills to assist our global internal user base. This role offers a stimulating environment for early to mid-career professionals proficient in technologies like Office 365, printing, and various security tools.This is a full time in-office position.
Responsibilities:
- Maintain Information Technology systems and provide end-user support:
- Provide on-site support to ensure the continuity of computer systems for all users.
- Install selected software and hardware products.
- Repair hardware, e.g., desk phones, desktop computers, laptops, and printers.
- Configure user security accounts and new system builds.
- Perform virus prevention, detection, and removal.
- Troubleshoot and correct wired and wireless network issues
- Maintain WAN & LAN switches and routers
- Respond to and resolve various Service Desk requests
- Document and Design:
- Build and manage internal documentation
- Participate in meetings, conferences, conference calls and planning
- Evaluate technologies and make recommendations for improvement.
- Troubleshoot issues and outages.
- Meets physical demands of the position including the ability to lift, push, and pull up to 45 pounds; ability to bend, stoop, and stretch as required for placement and retrieval of materials or equipment on shelving.
Qualifications:
- Minimum two (2) years’ experience within Information Technology
- Bachelor's degree in Computer Science or related field is preferred
- Microsoft MCSA, A+ certification a plus
- Strong knowledge of the following technologies:
- Active Directory
- Windows 10
- Microsoft Office 365 Suite
- LAN and WAN networks
- Dell desktop and laptop computers
- Configure user security accounts and new system builds
- Research solutions to hardware and software issues
- Performs other duties as may be assigned
- Great attention to detail
- Excellent communication and people skills are required
- Creative thinker and strong troubleshooting and research skills
- Ability to work independently
- Ability to multi-task in a fast-paced environment
Hourly Range: $40.00-$50.00
Please note that the hourly wage information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)
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