Property Damage Manager

Has multiple product line responsibility.

PRIMARY RESPONSIBILITIES:

• Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff.
• Manage team performance by checking claim reports and communicating results.
• Contributes to profitability by effective implementation of claim handling best practices to manage loss cost and claim expenses.
• Ensures claim files are handled in accordance with company guidelines.
• Participates in the development of claims training.
• Makes recommendations on claims policy and procedures and drives claims initiatives.
• Reviews and manages investigations of claims, liability and damages.
• Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication.
• Manages project teams and may be responsible for special projects and presentations.
• Ensures communications with appropriate parties regarding the handling and/or disposition of claims.
• Keeps current on state/territory regulations and issues, industry activity and trends; May participate in industry trade groups.

KEY QUALIFICATIONS:

• Bachelor's degree or equivalent experience
• Professional designations preferred
• Minimum eight years claims experience handling auto and/or general liability claims
• Management experience strongly preferred
• Proven ability to drive results, lead by example and effectively coach and develop claims staff
• Solid ambitious drive to excel in metrics and customer service satisfaction
• Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures
• Strong communication, negotiation and presentation skills; Ability to effectively interact with all levels of leadership
• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
• Ability to deal with ambiguous situations and issues
• Creativity in resolving unique and challenging business problems
• Ability to achieve business goals and objectives

Knowledge of Microsoft Office Suite and other business-related software