Practice Supervisor, University of Louisville Physicians, University Hospital, First shift

Overview:

Performs a wide range of functions including insurance verification, data recording, report preparation, timekeeping, patient census, professional billing duties, and clinical record maintenance. Functions as an effective team member and contributes to the development and achievement of department and organizational goals and objectives.

Responsibilities:

• Answers incoming calls, identifies needs of the caller, and routes calls to the appropriate personnel or handles calls according to office procedure.
• Communicates effectively and courteously.
• Responds to emergency calls as a matter of immediate priority, according to office procedure.
• Records complete and accurate telephone messages and ensures timely routing of messages in keeping with department preferences.

1. Provides general administrative support to members of the department.

• Responsible for daily distribution of mail and other incoming correspondence.
• Faxes correspondence as instructed and responsible for timely routing of incoming faxes.

1. Accurately reconciles the daily patient census.

• Responsible for daily documentation of professional fee charges, including final reconciliation at discharge.

1. Accurately performs online insurance verification.

• At patient’s admission, accurately performs initial insurance verification process.
• At patient’s discharge, performs final check of insurance verifications.
• Accurately enters all payer and insurance information into the computer system, as needed or required.

1. Assists manager/director in determining provider staffing needs.

• Ensures daily provider coverage needs and reports to director/manager if staffing issue arise.
• Provides answering service daily update of call schedule.
• Produces weekly timesheet for locums/PRN providers, as needed.

1. Maintains confidentiality of information of the department.

• Maintains confidentiality of departmental information according to established procedures with no reported errors.
• Releases confidential information only in accordance with the confidentiality policy and/or approval of the Director.

1. Contributes to the efficient operation of the department.

• Completes special projects as assigned according to established time frames.
• Prepares and maintains reports of results as requested.
• Identifies and reports equipment problems which require maintenance or repair.
• Facilitates the efficient operation of the department by answering the telephone and assisting callers or visitors in any way possible.
• Accurately and efficiently orders supplies.
• Completes maintenance request forms as needed.
• Completes learning modules assigned.
• Performs other duties as assigned.

1. Demonstrates commitment to professional growth, department growth and competency.

• Accurately assesses own strengths and weaknesses and assists in developing action plans to improve self.
• Participates in departmental/programmatic quality assurance/continuous quality improvement programs to ensure competent and quality delivery of services.
• Shares knowledge and actively participates in the professional development of others.

1. Contributes to the organization and operation of the department/programs within the organization’s strategic plan and mission statement.

• Provides input to the director/manager with regard to department goals and objectives based on assessed needs of the department/facility.

• Promotes positive interaction by sharing ideas and giving positively phrased constructive feedback.
• Participates in meetings and/or serves on committees as required as a representative of the department.

1. Assists in delivering high quality health care services in a professional, compassionate, and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the Standards of Excellence, the Standards of Behavior, and the Standards of Professional Appearance and Conduct.

• Maintains patient privacy and confidentiality at all times according to established procedures.

• Assists visitors and patients in giving directions and information as needed.
• Communicates effectively and courteously with all visitors, physicians, patients, and employees.
• Assesses environment for safety hazards that could harm patients, visitors, or other facility employees, and reports hazards to the manager.
• Collaborates with other departments as needed.
• Scheduling all providers
• Managing Lightning Bolt scheduling platform
• Ensuring adequate, reasonable staffing
• Develop staffing models
• Credentialing and onboarding of new physician and APP providers
• Development of policy and procedures
• Prepare for and execute staff meetings
• Track trends and data related to RVU and quality targets
• Track consults and admissions

Qualifications:

Education:

High School Diploma or equivalent required. Bachelor's degree preferred

Experience:

Two years of scheduling in a multi-specialty clinic preferred