Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative in Danvers, Massachusetts, United States. As a Customer Service Representative, your role will revolve around handling customer queries, maintaining customer data, and providing quote details to customers in a timely and efficient manner.

Responsibilities:

• Respond to customer inquiries promptly and professionally
• Maintain up-to-date and accurate customer records
• Provide customers with precise quote information as needed
• Answer incoming phone calls and provide assistance as required
• Utilize Office tools to perform tasks and maintain records
• Monitor customer accounts and take necessary actions when needed. • Minimum of 1 year experience in a customer service role
• Proficient in using office productivity tools including Word, Excel, and PowerPoint
• Excellent communication and interpersonal skills
• Ability to handle and resolve customer inquiries and complaints effectively and efficiently
• Strong problem-solving skills and the ability to think critically
• High level of patience and professionalism when dealing with challenging situations
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to learn and adapt to new technologies and procedures
• Strong organizational skills with the ability to manage time effectively
• Demonstrated ability to work both independently and as part of a team
• Flexibility to work in shifts, over weekends, and on holidays if needed
• High school diploma or equivalent; higher degree from a recognized institution is a plus.