RN / Telehealth Nursing / Various Shifts
Overview:
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- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
Department Overview:
Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience.Telehealth Nursing LPNs assist patients with prescription management across specialties.
- A multistate nursing license is required for this Telehealth role.
Description:
Full Time / 40 hours / Various Shifts
We are seeking a capable Registered Nurse / RN who has acquired broad experience in caring for patients, and has developed a sound understanding about the care of a particular patient population.
JOB DESCRIPTION:
Experienced Registered Nurse (RN) with a deep understanding of patient populations, virtual care, and the nursing process. The Virtual/Telehealth RN will use their knowledge, theory, research, and experience to effectively respond to changes in clinical situations using virtual platforms.Proficiency in the Synergy model for Care, coupled with the use of clinical algorithms, protocols, and guidelines, is essential for systematically assessing patient needs. The Virtual/Telehealth RN will demonstrate strong competency in using various telecommunication technologies to triage and prioritize patient needs.
They will collaborate with patients to develop care plans and direct them to the appropriate level of care. Responsibilities also include assisting patients with prescription management, referrals to Emory services, and other resources to ensure a comprehensive care experience.
Effective time management and attention to detail is crucial for delivering safe, dependable, and independent care. The Virtual/Telehealth RN will also orient/train staff or students as assigned. Essential attributes include effective listening skills, conflict resolution abilities, and sensitivity to cultural differences in patient care.
The Virtual/Telehealth RN must be able to identify and implement courses of action in routine situations and seek assistance for complex issues while maintaining confidentiality. Personal accountability for professional development and participation in addressing discipline-specific issues are expected.
Maintenance of competencies for telehealth nursing is required.
- The telehealth team serves patients 24/7, weekends, holidays are required for this position.
- The RN is part of the telehealth nursing team, which is devoted to delivering care services in an online and fast-paced setting.
- Conducting patient assessment, education, crisis intervention, triage, and appointment scheduling using various technologies including telephone, video, chat, and other interactive media.
- Strong telephone triage, assessment, communication skills, and computer skills are required.
- Utilizing current evidence-based nursing practices and guidelines is required.
- Applying the ANA Code of Ethics for Nurses to professional practice
- Supporting the clinical and administrative operations of telehealth across practice settings
- Utilizing Emory approved technology and platforms in the delivery of patient care
- Triage and assess patients for telehealth appropriateness and schedule when indicated
- Serving as a liaison between patient and provider
- Resolving any pharmacy and/or medication issues in conjunction with provider order
- Documenting, updating, and maintaining patient medical records
- Identifying and reporting patient safety and quality issues
- Acting as an advocate for the patient
- Supporting the promotion of optimal health outcomes
- Educating patients on the provider's plan of care
- De-escalating calls to a reasonable outcome for all parties
- Supporting other service lines as needed
- Participate and actively engage with the team and health system partners
- Attend staff meetings, huddles, organizational meetings, and other meetings as indicated
- Actively utilize /read TEAMS, email and other fluid informational materials to maintain current knowledge, systems initiatives, and other ongoing communications.
- Train, orient, educate new team members, students and others.
- Other duties as assigned
MINIMUM QUALIFICATIONS:
- Graduate of an accredited school of nursing.
- 12 months of recent nursing experience within the past 5 years or recent completion of a re-entry nursing program.
- Valid, active, unencumbered nursing license or temporary permit approved by the Georgia Licensing Board - Compact Registered Nursing license required.
- BLS certification required.
- Active Georgia (GA) nursing license, eligible for licensure in GA.
- Active compact/multistate license (eNLC) within 60-days of hire.
- Critical thinking and data synthesis Strong telephone triage, assessment, communication skills, and computer skills are required.
- Effective communication skills over various mediums Multi-tasking in a fast-paced environment with attention to detail Strong interpersonal skills encompassing cultural, ethical, economic, and access to healthcare resource understanding when interacting with patients.
- Knowledge of electronic medical records and e-prescribing Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- If work from home is assigned must sign and follow the Emory work from home agreement (WFH).
- Access to high-speed broadband and reliable internet in your home.
- Private and confidential workspace in your home. Computer proficiency in multiple systems, including intermediate knowledge of Windows-based applications (Microsoft Office suite, etc).
- Must complete and maintain nursing competencies for all components of virtual/telehealth nursing Must meet minimum quality, safety and productivity metrics consistently.
- When scheduled to work must be actively working and following the virtual work policies.
The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
Additional Details:
Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status.EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.
Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”
PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.