Quality Assurance Specialist
Overview:
Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth.Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.
Job Summary:
The Quality Assurance Specialist will be responsible for ensuring that our services meet the highest quality standards and compliance requirements. You will collaborate with various departments to identify areas for improvement and implement effective quality control processes.
Responsibilities:
- Conduct audits: Perform thorough audits and reviews of staff / driver calls/ recordings to identify areas of improvements and ensure compliance with quality standards.
- Document Findings: Maintain accurate records of audit results, areas of improvements, and corrective actions taken. Prepare detailed reports for management and executives.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices in quality assurance.
- Patient Interaction: Address escalated customer inquires and complaints, ensuring timely resolution and satisfaction.
- Training and Support: Provide training and support to team members on quality standards and QA processes.
- Other Duties: Projects or tasks assigned by House Calls Management
Qualifications:
Education
College degree or equivalent; additional education or certification in healthcare administration or a related field is preferred.
Skills
Experience planning, implementing and executing QA projects
Exceptional people management skills. Strong ability to motivate, guide and support team members to ensure project success and foster collaborative work environment
Proficiency in project management software
Strong problem-solving skills and attention to detail and ability to address/ resolve conflict / disagreements in a constructive manner.
Ability to foster positive work environment that encourages collaboration, open & smooth communication
Ability to be agile, pivot and make adjustments in a fast-paced environment
Empathetic and patient-focused demeanor. Ability to handle multiple tasks and manage competing priorities. Team-oriented with a collaborative approach.
Equal Opportunity Employer:
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population