Centralized Production Technician

Overview:

Has the ability to visit clients we service to offer in person training and/or problem resolution.

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions

Responsibilities:

Job Duties:

• Responsible for accurate data entry of patient profiles and medications
• Maintaining accurate information for patients and facilities
• Responsible for billing and crediting each facility appropriately and accurately each month
• Assist in new home setup and implementation across the region
• May be required to travel to individual homes for meetings or drug exchanges
• Assist in orienting and training new employees
• Work with billing department to oversee the completion of individuals unbilled reports
• Assign daily unbilled reports
• Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications:

Educational Requirements:

• High School Diploma or GED
• Two years of service
• AS Degree or Higher in Business Administration or related field
• National PTCB certification

Experience:

• 2 years’ experience as a pharmacy customer service technician for HealthDirect required
• Previously demonstrated top 5% data entry performance metrics

Required (Vermont Employees):

• Registered with the State of Vermont as a Pharmacy Technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Strong communication skills
• Outstanding customer service skills
• Ability to work independently
• Excellent organization skills
• Proficient with multiple remote technology
• Ability to multitask and prioritize
• Broad knowledge of medications and physician orders
• General computer and keyboarding skills
• Strong leadership skills
• Demonstrate HIPAA compliant workspace at home
• Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations

Behavioral Traits Required:

• Cooperation: Must work harmoniously and effectively with fellow employees, supervisors, and others you are in contact with
• Initiative: Must work within supervision guidelines and assume additional responsibilities
• Flexibility: Must be willing to work variable work schedules, nights, and weekends, assist others as requested and available, and be willing to perform all assigned work
• Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
• Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
• Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees, and business partners), listen attentively to their needs and respond appropriately
• Safety: Must take care of equipment and employ good safety habits
• Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers, and teams

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts. (remotely or on-site)
• Must be able to work nights and weekends as required.

Compensation:

$18.00 - $21.27 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.