[ref. v56769101] Customer Service Representative
Robert Half Pasadena
We are seeking a Customer Service Representative to join our team in Pasadena, California. This role offers a contract to hire employment opportunity where you will be involved in customer interaction, order processing, and account management in a dynamic setting.
Responsibilities include:
- Receiving and processing customer orders through various channels such as phone, mail, fax, or email.
- Providing customers with detailed information about unit prices, shipping dates, potential delays, and other essential details.
- Collaborating with the warehouse and shipping departments to manage and follow up on large or unusual orders to ensure timely delivery.
- Developing new business and sales by providing existing customers with product information to assist them in determining appropriate merchandise to purchase.
- Preparing proposals for existing customers and maintaining strong customer relationships.
- Emphasizing salable features when interacting with customers and preparing sales orders.
- Effectively using computer data entry and intermediate computer skills to maintain accurate customer records and process customer credit applications.
- Minimum of one year experience with Customer Service/Order Entry functions.
- Demonstrated skills in effective communication both written and verbal
- Proficiency in computer data entry and intermediate computer skills
- Experience or familiarity with the logistics industry
- Strong customer service skills, including the ability to manage and respond to different customer situations with a sense of urgency
- Ability to work in a fast-paced environment, handling multiple priorities
- Team player with a positive attitude and strong work ethic
- High school diploma or equivalent educational qualification
- Must possess a strong attention to detail and problem-solving skills
- Ability to work flexible hours including evenings, weekends, and holidays as needed
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- Strong interpersonal skills and the ability to build relationships with customers
- Ability to maintain a high level of professionalism and confidentiality
- Ability to quickly learn new systems and processes.
Denoronha StaffingLos Angeles, 13 mi from Pasadena
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need...
Lynwood (CA), 15 mi from Pasadena
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the “face" of PLS. As such, they are accountable for delivering superior customer service.
They also sell company products and services...
Robert HalfCity of Industry, 11 mi from Pasadena
We are in search of a Customer Service Representative to join our team in the City of Industry, California. In this role, you will be the first point of contact for our customers, handling inquiries and processing orders.
This role is vital...