Area Service Manager
Overview:
Reports to: Regional Operations ManagerFLSA Status: Exempt
The Company
Texas AirSystems is the largest independent HVAC Equipment and Solutions provider in Texas. Our company has grown to five offices and over 400 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud members of ASA, ASHRAE, BOMA, CEF, TEXO & USGBC.We represent over 50 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
The Opportunity
We are seeking an experienced Area Service Manager with leadership experience. This position requires an expert level with performing electrical and mechanical inspection, start-up maintenance on the equipment we sell, repairs, service contract maintenance, project management and leadership responsibilities.This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities. Position requires a high level of correspondence with the service leadership team, Project Managers, Service Coordinators and customers.
Responsibilities:
Responsibilities- Responsible for all aspects of planning, organizing, and controlling the service contracts, demand service and special projects
- Schedules the appropriate technicians based on knowledge, skill set and abilities for the job scope
- Assess the skill level of each service technician and utilize our Development Plan Process, Manufacturer Training and Career Pathing for continued growth, development, and engagement
- Manage the contract margins to ensure the profitability of each contract and effectively communicate financial status to the Regional Operations Manager
- Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
- Maintain existing and new vendor/sub-contractor relationships; in order to guarantee competitive pricing and quick turnaround
- Provides technical support and service for HVAC service, cooling tower and water treatment customers to assist them into achieving contract compliance and renewals
- Promotes products and services represented by Texas AirSystems
- Completes all necessary paperwork, including work orders, service reports, expense reports, call activity reports and monthly schedules
- Provides response to customer complaints and emergencies
- Continues to upgrade product/system knowledge to keep up with changing technologies
- Works closely with Service Admin and Coordinators to maximize travel time and downtime
- Maintain a professional and presentable appearance; along with proficient verbal and written communication skills
- Maintain a team driven morale within the service department and promote the TAS culture
- Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members.
- Builds and maintains an effective service team committed to customer and employee satisfaction and profitable growth.
- Flexibility to work overtime/weekends, as required
- Regular travel requirements with some overnight travel
- Performs other related duties and responsibilities as required or assigned
Qualifications:
Other Skills & Abilities
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in a field environment, multiple customer sites on a daily basis.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl.The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Texas AirSystems is an Equal Opportunity Employment