Tech Support Desktop Field Services

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Summary:

• The candidate will provide onsite IT support to over 90 sites and 6,500 users in Los Angeles and Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support.
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behaviour and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Experience:

• 5 to 6 years

Required Skills:

• Service Desk
• Desktop Support (Remote)
• Field Services

Responsibilities:

• Provide onsite IT support to over 90 sites and 6,500 users in Los Angeles and Orange County, CA.
• Deliver daily operational support and IT Tier 2 end-user device support.
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
• Support laptops and desktops for Windows devices, including software installations and end-user data migrations.
• Exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with every internal and external customer.
• Coordinate with internal IT resources and external vendors on small-scale application and hardware upgrades or installations.
• Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.

Top Qualifications:

• 1-3 years of experience in desktop, laptop and smart phone troubleshooting
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds

TekWissen Group is an equal opportunity employer supporting workforce diversity.